The hotel offers amenities for your comfortable stay and unforgettable experiences
Outstanding Service!
“The level of service was unmatched; the staff was consistently attentive and genuinely cared about our comfort throughout our stay.” view full review
Spotless Rooms!
“The room was exceptionally clean, making it a refreshing and pleasant place to relax after a day of exploring.” view full review
Cozy Lounge Area
“The lounge and bar area provided a warm and inviting space to unwind, complete with a fireplace and breathtaking views.” view full review
Convenient Shuttle!
“The free shuttle service to the city was incredibly convenient, making commuting hassle-free and enjoyable.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Ski storage
Allergy-free rooms
Lift
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Water sports
Ski school
Hiking
Cycling
Golf course
Yoga class
Fishing
Guest Parking
Electric kettle
Dryer
Cookware/ Kitchen utensils
Services
Free shuttle service
Room service
Housekeeping
Car hire
Ski equipment hire
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Outdoor dining area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Playpen
Baby pushchair
Board games
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Spa & wellness centre
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Massage
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Patio
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
iPad
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
377 Frankton Road,
Queenstown,
New Zealand,
9300,
Otago
Map view
377 Frankton Road,
Queenstown,
New Zealand,
9300,
Otago
City landmarks
Garden
Queenstown Garden
2.4
km
Zoo
Kiwi and Birdlife Park
2.5
km
Cable Car
Skyline Queenstown
2.5
km
Square
Queenstown Mall
2.2
km
Lake Wakatipu
2.8
km
Gforce Paragliding Skyline
G Force Paragliding
2.5
km
Gallery
ivy box art gallery
1.5
km
Frankton Arm
1.0
km
Skyline Gondola and Luge
2.4
km
Church
St Peter's Anglican Church
2.1
km
Rees Street
William Gilbert Rees Statue
2.3
km
Theme Park
Shotover Canyon Swing
2.2
km
Theme Park
Fear Factory Queenstown
2.4
km
Torpedo 7
Southern Lakes Heliski
2.0
km
65 Beach St
Moa Statue
2.4
km
Shotover &
AJ Hackett Bungy
2.2
km
BEST viewpoint in QT
900 m
554 Frankton Rd
Sherwood
910 m
Gallery
Ivan Clarke Gallery
2.2
km
Gallery
Queenstown Arts Centre
2.0
km
19 Marine Parade Williams Cottage
Vesta Design
2.2
km
35 Camp St
Hetties Rock & Crystal Shop
2.2
km
Queenstown Hill Viewpoint
1.2
km
Gallery
Silver Fern Gallery
2.1
km
Department for Courts
2.9
km
Queenstown Hill
3.5
km
Aircraft spotters point approach Queenstown airport
3.6
km
Stunning view of Remarkables and lake
3.6
km
Art object
Basket of Dreams
5.1
km
Queenstown Hill Walkway
Queenstown Hill Summit
5.6
km
Nearby
Aircraft spotters point approach Queenstown airport
470 m
Restaurants
Shores Restaurant
460 m
327-343 Frankton Road
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great views
Friendly staff
Limited dining options
Location away from downtown
8.0/10
Great
Rooms
8.2
Location
8.6
Service
9.1
Dining
6.9
Guest reviews
8.0/10
based on 9 reviews
4.5/5
based on 2567 reviews
8.8
8.8/10 based on 1238 reviews
#17 of 62 hotels in Queenstown based on Tripadvisor
Francis
United States,
April
2024
8.2/10
I had a fantastic stay at this hotel with its well-appointed rooms featuring schist feature gas fireplaces, fully equipped kitchen, and breathtaking views. The friendly and helpful service made my experience even more enjoyable, though the dining options were a bit limited. The location, close to restaurants but away from the crowds, was perfect for a relaxing getaway.
Rooms
9.0
The rooms were well-appointed, clean, and had comfortable beds. The gas fireplaces added a cozy touch to the ambiance.
Service
9.0
The staff went above and beyond to ensure a wonderful stay. From escorting to the room to providing shuttle service, they were incredibly helpful and friendly.
Location
8.0
The hotel's location was ideal, nestled in a peaceful area but still within walking distance to restaurants and shops, offering great views of the surroundings.
Dining
7.0
Although the dining options were satisfactory, I felt there could have been more variety, especially during breakfast. However, the nearby restaurants made up for this.
Facilities
8.0
The hotel offered a range of facilities such as shuttle service, ski equipment hire, and a welcoming atmosphere. The amenities provided added value to the stay.
Great views
Limited dining options
Richard
United Kingdom,
April
2024
7.6/10
The hotel provided a comfortable stay with some minor drawbacks. The rooms were cozy and clean, although not as dark for sleeping as expected from the website. The service was exceptional, with the staff going above and beyond to assist us. The location was convenient, albeit a bit noisy overlooking the car park. The dining experience was satisfactory but could use more variety. Overall, a pleasant stay with a few minor inconveniences.
Rooms
8.0
The rooms were very comfortable but not as dark for sleeping as shown on the website.
Service
9.0
The staff were friendly, professional, and eager to assist with any requests.
Location
7.0
The location was convenient, but the noise from the car park was a downside.
Dining
6.0
The dining experience was average with limited options, although the service was good.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay.
Harry
United States,
March
2024
8.2/10
I absolutely loved my stay at the hotel! The location was perfect, away from the hustle and bustle but close to restaurants. The rooms were cozy with underfloor heating, although a fan would have been nice. The service was outstanding, from helpful porters to a knowledgeable concierge. The dining experience was decent but could use improvement. Overall, a great value for the money with beautiful views of the lake.
Rooms
8.0
The rooms were well heated and provided a comfortable stay.
Service
9.0
The service was top-notch, with attentive staff willing to go the extra mile.
Location
9.0
The location was fantastic, offering serene views of the lake and a convenient shuttle service.
Dining
7.0
The dining options were decent but could be elevated to match the overall experience.
Facilities
8.0
The hotel provided a range of services and amenities to enhance the guest experience.
Reginald
United Kingdom,
January
2024
8.0/10
The hotel had rooms constructed in pairs, offering a mix of an apartment with a kitchen and a spacious bedroom suite. While the views of the lake and mountains were lovely, the expensive pricing for a two-night stay may not have represented value for money.
Rooms
7.0
The room setup with a combined apartment and spacious bedroom suite was interesting. The views of the lake and mountains were a nice touch.
Service
9.0
The service was exceptional, with staff displaying fantastic knowledge about the area and providing helpful recommendations for activities. The attentiveness of the porter, concierge, and other service staff truly enhanced our stay.
Location
8.0
The hotel's proximity to town with a shuttle service was convenient, although the actual size of the hotel may have been smaller than expected. The presence of snow-capped mountains added to the beautiful setting.
Dining
8.0
The hotel's dining, especially the buffet offerings, was satisfying, and I found it superior to the cafes in town. The variety and quality were commendable.
Facilities
8.0
The facilities provided at the hotel were comprehensive, covering a range of services that added convenience to our stay.
Ann
United States,
December
2023
8.4/10
I had a wonderful stay at the hotel with its nice, clean rooms offering a beautiful view of the lake and mountains. It was a bit noisy at times, but overall, the rooms were spacious, had modern furnishings, amazing views, and great facilities. The experience was exactly as advertised - beautiful view, comfortable, cozy, and paperless, just like in the pictures.
Rooms
9.0
The rooms were nice, clean, and had a beautiful view of the lake and mountains.
Service
9.0
The service was exceptional - the staff were friendly, professional, obliging, and thoughtful.
Location
9.0
The location was fantastic, right outside Queenstown, offering easy access to town and cafes.
Dining
7.0
The dining options were limited, but the continental buffet was good. However, other food choices downtown made up for it.
Facilities
8.0
The facilities were great, offering services like room service, car hire, laundry, and shuttle service.
Beautiful view
Limited dining
David
United Kingdom,
December
2023
8.4/10
The hotel offers fine rooms with a gorgeous view, though they are somewhat basic compared to properties in North America at a similar price point. You pay more for the location and facilities. The rooms were spacious, clean, fully self-contained, and exactly as portrayed in pictures. The free shuttle to and from the bustling CBD every hour is convenient, and the staff is friendly and helpful. While the view overlooks the rooftops of rooms below, the focus is on the stunning lake view beyond.
Rooms
8.0
The rooms were spacious, clean, and fully self-contained, offering a beautiful view. They were comfortable and cozy, just like in the pictures.
Service
9.0
The service couldn't have been more helpful, from the welcome reception to all concierge services. The staff was professional, lovely, and always ready to assist.
Location
9.0
The hotel's location is convenient, with a bus stop outside the hotel for easy access in and out of Queenstown. It offers fantastic views and is a short drive to town.
Dining
7.0
The dining experience was varied and delicious, offering a la carte options from a set menu. The limited continental buffet was good, though extra servings could enhance the experience.
Facilities
9.0
The hotel provides an array of facilities, including room service, car hire, laundry, shuttle service, ski services, welcome drink, and more, ensuring a comfortable stay.
Beautiful View
Basic Rooms
Iain
United Kingdom,
December
2023
8.4/10
My stay at the hotel was simply amazing. The rooms were fantastic and had a huge balcony with a big table, perfect for enjoying breakfast under the morning sun. The view from my room was stunning, and the apartment layout made it extremely comfortable and clean. The service was top-notch, with staff being attentive and extremely helpful. The location is beautiful, providing amazing views and a convenient distance from Queenstown. However, the dining experience left something to be desired, being crowded and chaotic at times. Overall, a wonderful stay with a few minor hiccups.
Rooms
9.0
The rooms were extremely well appointed, extremely comfortable, and very clean.
Service
9.0
The staff were extremely attentive and helpful, making my stay enjoyable.
Location
9.0
The hotel's location was beautiful, offering amazing views and a convenient distance from Queenstown.
Dining
7.0
The dining experience, while with sensational views, was crowded and not always up to standard for the money paid.
Facilities
8.0
The hotel had excellent facilities, such as a large reception area and easy access to restaurants and social areas.
Albert
United Kingdom,
October
2023
8.4/10
I couldn't have asked for a better stay! The hotel is in a great location, just off the main thoroughfare and close to the lake, offering a perfect place to relax and enjoy the surroundings. The rooms were really nice, with a balcony, though the blankets were a bit light. The staff's service was outstanding, going above and beyond to make our stay special. The dining experience, while lovely, could have offered more variety and buffet options. Overall, a wonderful experience!
Rooms
8.0
The rooms were clean and warm, with a balcony providing a nice touch. The only slight downside was the light blankets.
Service
10.0
From the moment we arrived until we left, the staff was amazing and always willing to go the extra mile. Their hospitality was top-notch!
Location
9.0
The location was perfect for us, being a bit out of town but close enough to walk to Queenstown via a pretty lakeside path. The tranquility was just what we needed.
Dining
7.0
The dining, while only available through room service, was enjoyable. However, having buffet breakfast options would have been a nice addition.
Facilities
8.0
The hotel offered a range of facilities to make our stay comfortable and convenient.
Deborah
United Kingdom,
April
2023
8.0/10
The hotel had stunning rooms with exceptional views, although we had noisy neighbors during our stay. The rooms were nice in size, modern, and comfortable, but somewhat hot. They featured fantastic beds, bathrooms, and a great kitchen. The service was professional and friendly, going above and beyond to ensure we had everything we needed, even during busy times. The location was quiet with great views of Lake Wakatipu, making it very convenient to both the airport and town center. The dining experience was average, but the service disappointing for a hotel of this standard. Overall, a lovely place with minor noise disturbances.
Rooms
8.0
The rooms were a nice size, modern, comfortable, but somewhat hot with fantastic beds and bathrooms and a great kitchen.
Service
9.0
The service was professional and friendly, going above and beyond to make sure we had everything we needed, even during busy times.
Location
9.0
The location was quiet with great views of Lake Wakatipu, very convenient to both the airport and town center.
Dining
6.0
The dining was only average and service disappointing for a hotel of this standard.
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